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With the implementation of one well-crafted sales tactic, Gene surprised himself by making one phone call and getting a meeting with a senior executive. A man Gene and his team had been pursuing for m(read entire article)
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Every year, a survey is published that lists the nation’s best occupations as perceived by the general public. Supreme Court Justices appear in the top ranks, and as you might expect, surgeons make the cut--but why not telemarketers?

Before(read entire article)
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The telephone is an often under-appreciated and much maligned piece of office equipment. Have you stopped to consider how much business you conduct over the telephone? These 10 tips will help you improve your telephone presence and presentations.<(read entire article)
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So we all hate having to make telephone appointments, it’s a pretty thankless task at the best of times, but if you learn your craft well, at least you will be out there getting appointments and making things happen. Just remember, if you sell a p(read entire article)
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Every call center or contact center manager wonders how to make his or her unit more productive.

Here is my list of 20 points of leverage, things you can do and have your CSR's and telemarketers do, that should boost your results.

(1) (read entire article)
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The other day I received a call from a telemarketer selling a website "starter kit" for small businesses. If you are reading this right now, then you undoubtedly know that I have a website. Normally, I would quickly get the telemarketer off the li(read entire article)
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Cold calling. Most people hate to do it and there is a cottage industry of people making a profit by selling ideas on how to generate business without cold calling. They're making money because they are using a basic marketing tactic that most o(read entire article)
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Imagine planning a visit to a part of the world where diseases are rampant, but a vaccine is available, and you aren’t going to take it.

This is what it is like to go into telemarketing without a thorough understanding of its challenges and(read entire article)
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In graduate school, along with college teaching, I held down some part-time tele-sales jobs, enabling me to eat well, drive a sports car, and have a lot more fun than a lot of my academic peers.

One telemarketing place was owned by a couple(read entire article)
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It’s not an easy job, managing a room with potentially hundreds of people in it. How do you help them to be productive?

One of the best ways is by managing the mood of the place.

Here are five pointers that I’ve developed over the year(read entire article)
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